Shipping policy

We know the best part is waiting for your Vadarue pieces to arrive. We do our best to prepare every order with care and get it on its way as quickly as possible.

Processing Time

All orders are processed and shipped within 48 hours of being placed, excluding weekends and U.S. federal holidays.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information so you can follow your package along the way.

U.S. Shipping

We currently offer shipping within the United States.

  • Free standard shipping on orders of $79 or more
  • Orders under $79 will be charged a shipping fee calculated at checkout
  • Estimated delivery times are shown at checkout and begin after your order has been processed and shipped

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by weather, holidays, carrier disruptions, or other circumstances outside of Vadarue’s control may occasionally occur.

Order Tracking

Once your package has been handed over to the carrier, you’ll receive an email containing your tracking number. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address Changes

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update the address before your order ships, but we cannot guarantee changes once an order has entered processing or has been handed over to the carrier.

Vadarue is not responsible for packages delivered to an incorrect address provided at checkout.

Lost, Delayed, or Missing Packages

If your tracking shows that your package is still in transit but appears delayed, we recommend allowing a few additional business days for the carrier to complete delivery.

If your package is marked as delivered but you cannot locate it, please check around your property, with household members or neighbors, and with your local carrier first. Packages are sometimes scanned as delivered shortly before their actual arrival.

If you still cannot locate your order, please contact us and we’ll be happy to help you determine the next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include your order number and photos of the package and affected item(s). We’ll review the issue and help make it right.

Multiple Shipments

In some cases, items from the same order may arrive in separate packages. If this happens, you’ll receive tracking information for each shipment.

Questions?

Have a question about your order or shipping? Send us an email to hello@vadarue.com and include your order number so we can assist you as quickly as possible.